Syritex, Inc. values its relationship with you and guarantees your satisfaction with all the products you purchase directly from Syritex. You may return any product (except software, batteries, leased products and special orders) for any reason within twenty (20) calendar days from the date on the packing slip.

Unless you have a separate agreement with Syritex, failure to return a product within twenty (20) calendar days from the date on the packing slip will be deemed to be an acceptance of the product.

A Return Merchandise Authorization (RMA) is required for all product returns. You may obtain an RMA by calling us or via email at rma [at] buysyritex.com. This will expedite and help ensure proper action or credit upon processing. A product returned without an RMA will be refused.

In order to expedite a return, please have the following information on hand when requesting an RMA number: Order number, product model, serial number, reason for return and whether the box has been opened or is originally sealed.

Products must be returned in as new condition and 100% complete including all original boxes with UPC code and packaging materials, all manuals, blank warranty cards, software CD's, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, other things, the product being 100% complete. Incomplete, not in as new condition or defective returns will be refused. Products with tampered serial numbers cannot be returned.

All returned products are subject to a restocking fee of up to 25% of the purchase price plus any applicable taxes unless the product is defective or the return is a direct result of a Syritex error. Syritex will refund you the total amount paid for the product minus the restocking fee and the Shipping and Handling charges. The Free Shipping and Handling offer shall be waived. We will issue a refund to the original payment type.

Customer is responsible for shipping charges to Syritex's distribution center for all products hipped for return.

Customer is responsible for all risk and damage to the products being shipped for return. Please fully insure return shipment in case of loss and damage. Please use a carrier that is able to provide you with proof of delivery such as FedEx and UPS. This is for your protection as well as to ensure quick action on your return.

If you receive a defective product, we will promptly ship you a replacement. You must call to report the defective product within a week of delivery. The shipping and handling charges will be waived. After a week the Warranty policy shall apply. If the defective product is not received by Syritex in as new condition and 100% complete including all original boxes with UPC code and packing materials, all manuals, blank warranty cards, software CD's, accessories and any other documentation included with the original shipment the replacement product will not be shipped.

Before you return your product to Syritex, make sure to back up any data on the hard drive(s) and on any storage device on the product. Remove any and all confidential proprietary and personal information as well as any CDs, DVDs and PC cards.

Syritex is not responsible for any confidential, proprietary or personal information, lost and corrupt data or damaged or lost CDs, DVD's, floppy disks and PC cards that may be included in your return.