Warranty & Services

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Building robust data storage infrastructures is not just about selecting the best or the cheapest systems - it demands optimal equipment backed by knowledgeable service and support. That is why Syritex service and support is designed to keep your systems up and running and your repair costs low so you can focus on core business goals and use the data storage infrastructure as a competitive advantage.

All of Syritex new products come with a three (3) years Limited Warranty "Warranty" already included in the purchase price.

For a nominal fee Syritex offers the following options for service to meet the spectrum of customer requirements, each option is tailored to fit a specific set of needs:

• PHONE-BASED TECHNICAL SUPPORT - Designed for organizations with limited or no dedicated IT staff. Features include: + Direct access to US based technicians from 8:00 a.m. to 5:00 p.m., Monday Through Friday, excluding Syritex holidays. + Assistance for network setup (Remote). + Select third-party hardware and software vendors collabrorative support.

• KEEP YOUR HARD DRIVE - It is designed to help companies comply with data privacy regulations and to provide greater security for sensitive data. This service allows you to keep the defective hard drive covered by the warranty when receiving the replacement hard drive.

• PHONE-BASED INSTALLATION ASSISTANCE - Designed for organizations with limited or no dedicated IT staff to help them set up the systems and get them running. Two (2) hours maximum.

• SAME DAY OR NEXT DAY ONSITE SERVICE (USA Only)* - This service can have a Syritex technician at your location within few hours or the next day. It is for businesses with critical applications requiring immediate attention. It is available Monday through Friday 8:00am to 5:00pm local time. * This service is available only for the Lyralogix® servers series and not available in all areas of the United States .

• ADVANCE REPLACEMENT UNIT* - In order to minimize "Meant Time To Repair" MTTR, an Advance Replacement Unit service is recommended. The Advance Replacement Unit consists of an entire system with one hard drive, based on your initial configuration. In the event of a problem just move your hard drives from the failed unit to the Advance Replacement Unit, reconnect the cables and you are up and running in less than half an hour. Advance Replacement Unit terms and conditions. * This service is available only for the Lyralogix® servers series.

• LOANER SYSTEMS* - For systems under Warranty - if your system is down a similar system will be shipped to your location (shipping prepaid). You can use the loaner system until your system is repaired and returned to you. When you have your system back and it is fully operational, you return the loaner system. * This service is available only for the Lyralogix® servers series.

• OUT OF WARRANTY REPAIRS - Out of warranty systems can be serviced the same as systems with Warranty except that you are billed for time and material costs (including telephone support) and all shipping and packaging costs. Syritex can not guarantee availability of parts or quick turn around. Priority is always for customers with Warranty and Service Contract in force. It is advisable to get a service contract. Diagnosis and repair labor is billed at the going billing rate (with two hour minimum) plus costs for parts. Phone Support is billed at the going billing rate (with half hour increments).